Remind me never to use Dreamhost

From: David White 
------------------------------------------------------
One of the smaller companies that I work with had their websites hosted at
Dreamhost. Apparently a "RAID failure" occurred Thursday night, resulting
in their websites going down (shared servers).

No one told me/us the website was down until Friday morning - We don't
really manage it. But when I heard it was down, I started working on. Was
able to find older backups and restore onto a brand new server, and was
able to switch DNS over by Friday afternoon.

Long story short, but its taking DNS a while to propagate (as we all know,
it can take a few hours, up to 24-48).

While all of that was going on, I contacted Dreamhost via email and
twitter, and they continued to tell me "we're working on it" and give me
the professional nonsense of "thank you for your email." Woke up this
morning to find DNS still hasn't propagated for me, and the websites are
STILL down on Dreamhosts' servers.

(I've performed dig queries and various whois searches to be 100% sure that
DNS is setup correctly to point to the new server)

They (Dreamhost) don't provide any phone number on their website. Finally,
as of this morning, I've begun looking up their CEO, Co-Founder's, and
Managers' personal twitter handles. If we're still down in a few hours,
I'll be looking up their phone numbers on White Pages.

This is a ridiculous fail. This company I work with now knows better, and
will no longer be using shared hosting such as Dreamhost's.

For any of you crazy enough to consider going with Dreamhost, forget it.

-- 
- David White -
Smooth Stone Services *(soon to be CENTS)*
*Computing, Equipping, Networking, Training & Supporting *
*Nonprofit Organizations Worldwide*

Existing Website: http://www.smoothstoneservices.com
New Website (coming soon): http://developCENTS.com

=============================================================== From: DJ Smith ------------------------------------------------------ Not sure if your still looking for a host but I've been with 1&1 for about = 6 years & I highly recommend them. My sites have never been down out of 6 y= ears & you get all kinds of bells & whistles. -- Sent from my Android pho= ne with K-9 Mail. Please excuse my brevity. David White = wrote: One of the smaller companies that I work with had their websites h= osted at Dreamhost. Apparently a "RAID failure" occurred Thursday night, re= sulting in their websites going down (shared servers). No one told me/us = the website was down until Friday morning - We don't really manage it. But = when I heard it was down, I started working on. Was able to find older back= ups and restore onto a brand new server, and was able to switch DNS over by= Friday afternoon. Long story short, but its taking DNS a while to propag= ate (as we all know, it can take a few hours, up to 24-48). While all of = that was going on, I contacted Dreamhost via email and twitter, and they co= ntinued to tell me "we're working on it" and give me the professional nonse= nse of "thank you for your email." Woke up this morning to find DNS still h= asn't propagated for me, and the websites are STILL down on Dreamhosts' ser= vers. (I've performed dig queries and various whois searches to be 100% s= ure that DNS is setup correctly to point to the new server) They (Dreamho= st) don't provide any phone number on their website. Finally, as of this mo= rning, I've begun looking up their CEO, Co-Founder's, and Managers' persona= l twitter handles. If we're still down in a few hours, I'll be looking up t= heir phone numbers on White Pages. This is a ridiculous fail. This compa= ny I work with now knows better, and will no longer be using shared hosting= such as Dreamhost's. For any of you crazy enough to consider going with = Dreamhost, forget it. -- - David White - Smooth Stone Services (soon t= o be CENTS) Computing, Equipping, Networking, Training & Supporting Nonp= rofit Organizations Worldwide Existing Website: http://www.smoothstoneserv= ices.com New Website (coming soon): http://developCENTS.com

=============================================================== From: David White ------------------------------------------------------ Thanks, but we actually manage quite a few of our own servers. This smaller company that we technically provide IT support for, however, never asked us to help them with their website or hosting needs. Now they know better. =) We're using Rackspace... personally, I use Linode for my own stuff and for my own business web hosting (CENTS, which my business is being rebranded into currently).

=============================================================== From: William Wade ------------------------------------------------------ The only issue I have had with 1and1 is their lack of SPF on their DNS for email.

=============================================================== From: Mike Harrison ------------------------------------------------------ Depending on your plan, and I haven't used them or helped someone use them in a long time 1and1 runs PHP as a CGI, which negates many of the benefits of PHP as it becomes an extension of Apache as a module, allowing "header" commands and control, including auth. I'm using Linode and still a real server at Networks Inc. Linode's been good, but I like having bare metal that I own. Kinda old skool. Linode's server install has some demons that overwrite some things (for good reasons with their control system) like /etc/resolv.conf. They also won't let me run SSH and some other things on odd lower number port, and for some reasons I can't get and keep an ipsec tunnel connection up. Nothing that "normal" people would care about.