Technical Support Specialist in Atlanta

From: John Aldrich 
------------------------------------------------------
I have a job locally that starts in a couple weeks, so I am not interested in 
this job, but I thought I'd pass it along... Contact information at the end.

Technical Support Specialist

Atlanta, GA

3+ Months (Contract to Hire)

 

Responsibilities:

 

Answer IT helpdesk telephone calls from both Corporate and remote employees; 
troubleshoot and resolve majority of computer problems on telephone. 
Troubleshoot and resolve on-site desktop computer problems. 
Track and report on helpdesk calls and provide timely response to support 
requests, following through to ensure user satisfaction. 
Provide initial LAN, computer hardware, Windows, Microsoft Office and remote 
communication support. 
Ensure timely installation/upgrade of hardware including network cards, video 
cards, hard drives, system boards, modems, etc. 
Coordinate physical setup and configuration of PCs, printers and other 
peripherals. 
Ensure compliance with support call procedures related to timing, reporting 
and follow through.
 

Qualifications:

Excellent verbal and written communication skills. 
A+ Certified
One plus years experience with PC hardware and software installation, problem 
diagnosis, troubleshooting and resolution in a LAN/WAN environment. 
Commitment to providing excellent customer service. 
Extensive hands-on knowledge of user support procedures and processes. 
Knowledge of Windows 2000, Windows NT, Windows 95, Windows 98. 
Knowledge of Microsoft Office 97 & 2000; Microsoft Outlook 98 & 2000. 
Preferred knowledge of Microsoft Windows XP and Office XP. 
Working knowledge of Windows NT, Active Directory & Exchange administration. 
Knowledge of RAS, VPN, PC Anywhere and other remote connectivity tools. 
Ability to diagnose and fix software and hardware configuration problems. 
Ability to establish and maintain strong working rapport with users, vendors 
and LAN admin/engineering staff. 
Ability to lift and carry PCs and other computer hardware.
 

Thanks and Regards


Satish Kumar
Sun  Technologies Inc.
3700 Mansell Road | Suite 125 | Alpharetta | GA 30022| Work:678-608-2224| Fax: 
678-459-1068
satishk@suntechnologies.com|www.suntechnologies.com